LAVIA jewelry

The online store laviasperky.sk is merging with lotsi.sk.

When making a complaint about goods purchased through laviasperky.sk, use this form .

Address for sending complaints:
LOTS
Podhorska 3, 90201 Pezinok

6. Exercise of the right to liability for defects – complaints and warranty conditions

6.1 The handling of complaints is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations. The trader is responsible for defects that the sold goods have upon receipt by the Consumer. If it is a defect that can be removed, the Consumer has the right to have it removed free of charge, in a timely and proper manner by the trader.

6.2 The warranty period for all goods offered in the online store of the merchant is 24 months with exceptions stipulated by law. To exercise the rights of liability for defects (complaint), proof of purchase (attached invoice) is always sufficient. Submission of proof of purchase for the purpose of complaint is also sufficient in the event that a warranty certificate was issued, but the customer lost it.

The consumer may, instead of removing the defect, request the replacement of the item, or if the defect concerns only part of the item, the replacement of the part, if this does not cause the trader unreasonable costs in relation to the price of the goods or the severity of the defect. The trader may always, instead of removing the defect, replace the defective goods with perfect goods, if this does not cause the consumer serious difficulties.

If the defect is irremovable and prevents the goods from being used properly as if they were free of defects, the consumer has the right to exchange the goods or to withdraw from the contract. The consumer has the same rights if the defects are removable, but if the defect recurs after repair or if the consumer cannot use the goods properly due to a large number of defects. If the defects are other irremovable defects, the consumer has the right to a reasonable discount on the price of the goods.

6.3 The warranty does not apply to defects:

– caused by mechanical damage by the consumer or improper handling (tearing of the chain, breaking of the stone, scratching, damage to the jewelry due to the presence of chemicals, etc.)

– caused by normal wear (normal wear and tear – e.g., a ring getting worn out, scuffing of the surface plating – gold plating of the jewelry, etc.)

– caused by neglect of care and maintenance of the goods

6.4 The consumer may also exercise the right to liability for defects for a product purchased on sale or at a reduced price, but the defect must not be related to the reason why the product was sold at a reduced price.

6.5 The consumer is obliged to deliver the claimed goods clean, mechanically undamaged, with a copy of the invoice or a copy of the receipt from the cash register. The consumer is obliged to send a description of the defect along with the goods in the form provided by the trader for download HERE .

6.6 The trader shall handle the complaint for the goods without undue delay, but no later than 30 days from the date of receipt of the complaint by the Consumer or the transport company. After this period has expired, the consumer has the right to withdraw from the contract or to exchange the product for a new product. By handling a justified complaint, the warranty period is extended by the duration of the complaint. If the complaint was handled within the statutory warranty period by exchanging the goods for a new one, then the warranty period will start again from the date of handling the complaint.

6.7 CONSUMER PROCEDURE WHEN EXERCISING THE RIGHT TO LIABILITY FOR DEFECTS – COMPLAINTS:

6.7.1 As soon as possible after discovering a defect in the product, the consumer shall send the product by registered mail to the trader's address specified in point 1, together with a copy of the proof of purchase and a complaint report with a description of the product defect. If necessary, the consumer may contact the e-mail: info@lotsi.sk or the telephone number 0918/112 650, where he will be provided with all necessary information.
6.7.2 In a situation where the goods need to be sent to the trader, the consumer shall ensure that the goods are packed in suitable packaging that will sufficiently protect the goods, meets the requirements for the transport of fragile goods and marks the shipment with the appropriate symbols.

Address for sending complaints:
LOTSI, Podhorská 3, 902 01 Pezinok

After receiving a complaint from the consumer, the trader will issue a confirmation of the defect - receipt of the complaint, stating the shortest possible period in which the defect in the goods will be removed (max. 30 days, in exceptional cases longer, of which the consumer must be informed in writing)

6.8 If the claimed goods were sent by post or a transport company, the transport costs associated with sending the claim to the trader's address shall be borne by the consumer. The trader shall ensure that the claimed goods are sent back by post at its own expense. Any other method of transporting the claimed goods back, at the express request of the consumer, shall be borne by the consumer.

6.9 The handling of a complaint (notice of a defect) is considered to be the handing over of the product to the consumer after repair, replacement or rejection of the complaint, or a refund upon withdrawal from the contract.