Return of goods

Return period:
You can withdraw from the contract without giving any reason within 14 days of receiving the goods.

Form:
Fill out our withdrawal form

Where to send the goods:
Vladimir Obuch
Podhorska 3
902 01 Pezinok
info@lotsi.sk
+421 918 112 650

Packaging:
Pack the goods securely to prevent damage during transport.
Please attach the completed form or at least the order number.

Return costs:
Customer pays.

Refund:
After receiving and checking the goods in stock, we will refund your money within 14 days at the latest.

Alternative – personal delivery:
You can also return the goods to any of our stores in Bratislava. Our colleagues will send them to the central warehouse, where the return will be processed. It is not possible to exchange goods or pay cash at the store.

Withdrawal from the contract – Your legal right. Return of goods

1. In accordance with Act 108/2024, Section 19, Paragraph 1, the consumer is entitled to withdraw from a completed order (according to the law, "from the purchase contract") without giving a reason, within the following period:
   1. within 14 days from the date of receipt of the goods.
   2. 30 days from the date of conclusion of the contract in the event of or in connection with an unsolicited visit or at or in connection with a sales event.
2. The consumer may withdraw from a distance contract or an off-premises contract for the delivery of goods, even before the withdrawal period has started to run.
3. The consumer may exercise the right to withdraw from a distance contract or from a contract concluded outside the trader's premises in written form or in the form of a record on another durable medium, and if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer's will to withdraw from the contract (hereinafter referred to as the "notice of withdrawal from the contract") is sufficient to exercise the consumer's right to withdraw from the contract. The consumer may use the withdrawal form that the trader publishes on its e-shop HERE .
4. The withdrawal period pursuant to point 1 and paragraphs a) to b) shall be deemed to have been observed if the consumer sends a notice of withdrawal to the trader no later than the last day of the period.
5. The trader is obliged to provide the consumer with a confirmation of receipt on a durable medium without delay after receiving the notice of withdrawal from the contract, if the consumer withdrew from the contract using a special function or withdrawal form available in the trader's online interface.
6. The consumer may withdraw from the contract only in relation to a specific product or products if the trader has supplied or provided multiple products under a distance contract or an off-premises contract.
7. When withdrawing from a distance contract or a contract concluded outside the trader's premises pursuant to Act No. 108/2024, Section 19(1), the consumer shall only bear the costs of returning the goods to the trader or to a person designated by the trader to take over the goods; this does not apply if the trader has agreed to bear the costs himself.
8. The trader is obliged to refund to the consumer, within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from the consumer based on or in connection with a distance contract, an off-premises contract or an ancillary contract, including the costs of transport, delivery, postage and other costs and fees.
9. The trader is obliged to refund to the consumer all payments under paragraph 1 to the extent corresponding to the withdrawal from the contract, unless the consumer has withdrawn from the entire distance contract or the entire off-premises contract. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and fees.
10. The trader is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a method of delivery other than the cheapest common method of delivery offered by the trader. Additional costs are understood to be the difference between the costs of delivery chosen by the consumer and the costs of the cheapest common method of delivery offered by the trader.
11. The consumer does not have the right to withdraw from a distance contract and from a contract concluded outside the trader's premises, the subject of which is:
    1. provision of service, if
       1. the service has been fully provided and
       2. the provision of the service began before the expiry of the withdrawal period with the express consent of the consumer and the consumer declared that he was duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if the consumer is obliged to pay the price under the contract,
    2. delivery or provision of a product whose price depends on price movements on the financial market, which the trader cannot influence and which may occur during the withdrawal period,
    3. delivery of goods manufactured according to the consumer's specifications or custom-made goods,
    4. delivery of goods that are subject to rapid deterioration or spoilage,
    5. delivery of goods enclosed in protective packaging that is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,
    6. delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery
12. The trader provides the consumer with instructions on the exercise of the right of withdrawal from the contract on the website of the online store as a document for download/viewing. The consumer can find instructions on the exercise of the right of withdrawal from the contract at https://lotsi.sk/pages/vratenie-tovaru/