Terms and conditions

TERMS AND CONDITIONS
for the purchase of goods through the online shop lotsi.sk

1. General provisions

1.1 These Terms and Conditions govern the rights and obligations of the parties when purchasing goods through our online shop.

1.2 The trader is Vladimír Obuch, Podhorská 3, 902 01 Pezinok, Slovakia, registered in the Trade Register (Živnostenský register), reg. no. 1634/99, company ID (IČO): 36981729, tax ID (DIČ): 1020150659, VAT ID: SK1020150659, telephone +421 2 3307 0445 or +421 918 112 650, e-mail: info@lotsi.sk (the "trader").

1.3 A consumer is any natural person who, when concluding and performing the contract, is not acting within the scope of their trade, business or profession.

1.4 These Terms form part of the purchase contract. The consumer accepts them by ticking the relevant box before submitting the order.

1.5 The version of these Terms in force at the time the order is submitted applies to the contract. Later amendments do not affect contracts already concluded.

2. Prices

2.1 All prices shown in the online shop are final prices and include VAT. Delivery costs are not included in the product price and are shown separately.

2.2 Delivery costs are set out in clause 4 and are displayed to the consumer at the latest before the order is submitted.

3. Order and conclusion of contract

3.1 The consumer orders goods through the shopping cart on our website.

3.2 After submitting the order, the consumer receives an automatic acknowledgement of receipt at the e-mail address provided. This acknowledgement merely confirms that the order has reached us and does not constitute acceptance of the offer. The purchase contract is concluded when the trader confirms the order in a separate message or dispatches the goods, whichever occurs first.

3.3 By submitting the order, the consumer confirms awareness that the order entails an obligation to pay.

3.4 The trader undertakes to deliver the correct type and quantity of goods at the agreed price.

3.5 The trader may decline an order before the contract is concluded, in particular where the goods cannot be obtained or where the consumer cannot be reached because of incorrect or incomplete contact details. If the contract has already been concluded and the trader cannot deliver, the trader will inform the consumer without delay and refund all payments received in full; alternative goods or another solution may be offered by agreement.

4. Payment and delivery

4.1 Payment is made by credit or debit card through the GP webpay payment gateway. Cash on delivery is available for orders within Slovakia only.

4.2 Payments are accepted in EUR only.

4.3 We deliver to the following countries. Delivery options and prices per country:

• Austria — DPD parcel — €7.00 · Austrian Post — €9.50 · free shipping from €65.00
• Belgium — Belgian Post – pickup point — €13.50 · Belgian Post — €14.50 · Dutch Post — €15.00
• Bulgaria — BoxNow parcel locker — €4.50 · Home delivery — €7.50
• Croatia — BoxNow parcel locker — €4.50 · Croatian Post – pickup point — €6.50 · Croatian Post — €6.50
• Denmark — PostNord – pickup point — €15.90 · PostNord — €16.90
• Estonia — Omniva parcel locker — €9.50 · Lithuanian Post — €12.50
• Finland — Matkahuolto parcel locker — €14.00 · Matkahuolto — €21.30
• France — Mondial Relay – pickup point — €9.50 · Colis Privé — €11.50
• Germany — Hermes – pickup point — €8.50 · Hermes — €9.00 · Home delivery — €10.00
• Greece — Pickup point — €5.30 · ACS — €7.50
• Hungary — Packeta Z-Point — €3.50 · Express One — €5.50 · Packeta home delivery — €7.50
• Italy — Pickup point — €10.60 · Italian Post — €10.90
• Luxembourg — Luxembourg Post — €15.90 · DPD — €24.60
• Netherlands — Dutch Post — €11.00 · Pickup point — €13.00
• Poland — Packeta Z-Point — €2.95 · Packeta home delivery — €7.50
• Slovakia — Packeta pickup point — €2.50 · Packeta courier — €3.50 · Personal collection — €0.00 · free shipping from €30.00
• Slovenia — Pickup point — €6.15 · Express One — €6.50
• Spain — Pickup point — €8.40 · MRW — €10.50 · Correos — €12.50

The exact price and the available delivery options for your order are always shown before you complete the order. Where no free-shipping threshold is stated, the flat rate applies regardless of the order value. Every piece of jewellery is packed in a jewellery box free of charge.

4.4 The invoice is sent to the consumer together with the goods or by e-mail.

4.5 All items shown in our online shop are in stock unless marked as sold out. We normally hand your order over to the carrier within 1 to 3 working days of receiving it. Delivery times after dispatch depend on the destination country and the carrier and are shown at checkout. In any event, delivery takes place no later than 30 days after conclusion of the contract unless otherwise agreed.

4.6 The trader informs the consumer of dispatch by e-mail.

4.7 Goods are appropriately packed and secured. We recommend checking the condition of the parcel on receipt and reporting any visible damage to the carrier and to us without delay, which speeds up handling. Accepting a damaged parcel does not affect the consumer's statutory rights in respect of defects.

4.8 The risk of accidental loss or deterioration passes to the consumer once the consumer, or a third party indicated by the consumer other than the carrier, has taken possession of the goods. Where goods are delivered separately, the time of receipt of the last item is decisive.

5. Right of withdrawal

5.1 The consumer has the right to withdraw from the contract within 14 days without giving any reason. The period runs for 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, takes physical possession of the goods.

5.2 The full withdrawal instruction together with the model withdrawal form is available at https://lotsi.sk/pages/returns and is also provided on a durable medium with the order confirmation.

5.3 An unequivocal statement is sufficient to exercise the right (for example a letter sent by post or an e-mail to info@lotsi.sk). Use of the model withdrawal form is possible but not obligatory and is not a condition for the withdrawal to be effective.

5.4 Withdrawal through the online interface. The consumer may also withdraw from a contract concluded through an online interface by using the withdrawal function available at https://lotsi.sk/apps/returns, labelled "withdraw from the contract here". The function is easily and continuously accessible throughout the withdrawal period. In it the consumer provides or confirms their name, the details identifying the contract, and the e-mail address or other electronic means by which the trader will send the acknowledgement of receipt. The withdrawal is confirmed by activating the function labelled "confirm withdrawal from the contract". The trader then provides the consumer without delay, on a durable medium, with an acknowledgement of receipt containing the notice and the date and time it was sent.

5.5 To meet the deadline it is sufficient that the consumer sends the notice of withdrawal before the period expires.

5.6 Where several products have been delivered under the contract, the consumer may withdraw in respect of individual products only.

5.7 The trader refunds all payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days from the day the notice of withdrawal is received. Refunds are made using the same means of payment; no fees are charged. The trader may withhold the refund until the goods have been received back or the consumer has supplied evidence of having sent them back, whichever is the earliest.

5.8 The consumer must send the goods back no later than 14 days from giving notice of withdrawal. The consumer bears the direct cost of returning the goods. Return address: Vladimír Obuch, Podhorská 3, 902 01 Pezinok, Slovakia.

5.9 The consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

5.10 There is no right of withdrawal for contracts concerning goods made to the consumer's specifications or clearly personalised (for example bespoke pieces and engraving), sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery, and goods which, after delivery, are by their nature inseparably mixed with other items.

6. Liability for defects

6.1 Liability for defects is governed by the Slovak Civil Code, and by the mandatory consumer protection rules of the consumer's country of habitual residence where these are more favourable.

6.2 The trader is liable for any defect the goods have at the time of delivery and which becomes apparent within two years of delivery. Where a defect appears within that period, it is presumed to have existed at the time of delivery unless the contrary is proven or the presumption is incompatible with the nature of the goods or the defect.

6.3 After a defect has first been remedied by repair, the liability period is extended by 12 months. The period is extended only once, regardless of the number of repairs. Before remedying a defect, the trader informs the consumer of the right to choose between repair and replacement and of this extension.

6.4 The consumer may exercise rights in respect of defects only if the defect is notified within two months of its discovery, and no later than the expiry of the liability period.

6.5 A defect may be notified by e-mail to info@lotsi.sk, by telephone, in writing, or in person at any of our stores. Use of a particular form is not required and is not a condition for exercising rights in respect of defects; the proof of purchase is sufficient.

6.6 The trader provides written confirmation of the notification without delay, stating the period within which the defect will be remedied. That period may not exceed 30 days from notification unless a longer period is justified by an objective reason beyond the trader's control; the burden of proving such a reason lies with the trader.

6.7 The consumer may choose to have the defect remedied by repair or by replacement. The trader may refuse the chosen method if it is impossible or would cause disproportionate costs compared with the other method, and may refuse to remedy the defect if neither repair nor replacement is possible or if either would require disproportionate costs.

6.8 Repair and replacement are carried out free of charge and at the trader's expense. The trader bears the cost of taking back the goods and delivers the repaired or replacement goods at its own expense by the same or a comparable means as the consumer used.

6.9 The consumer is entitled to a proportionate price reduction or may withdraw from the contract if the trader has neither repaired nor replaced the goods, if the same defect recurs despite repair or replacement, if the trader has refused to remedy the defect, if the defect is so serious as to justify an immediate price reduction or withdrawal, or if the trader has declared, or it is clear from the circumstances, that the defect will not be remedied within a reasonable time or without significant inconvenience to the consumer.

6.10 The consumer may not withdraw from the contract where the consumer contributed to the defect or where the defect is minor. The burden of proof in both cases lies with the trader.

6.11 Following withdrawal, the consumer returns the goods at the trader's expense. The trader refunds the purchase price no later than 14 days from the return of the goods or from the day the consumer proves they have been sent, whichever occurs first. All costs associated with the refund are borne by the trader.

6.12 If the trader rejects liability for a defect, the reasons are given to the consumer in writing. If the consumer subsequently proves the trader's liability by an expert report issued by an accredited body, the defect may be notified again and the trader may no longer reject liability.

6.13 The consumer is entitled to reimbursement of the reasonable costs incurred in notifying a defect for which the trader is liable and in exercising rights in respect of that defect, including the cost of sending the goods. Reimbursement is provided on the consumer's request; the request must be made no later than two months after delivery of the repaired or replacement goods, payment of the price reduction or refund of the price, otherwise the right lapses.

6.14 Where the trader accommodates the consumer beyond its statutory obligations, in particular in the case of damage for which it is not liable, this is a voluntary act of goodwill. It does not constitute an acknowledgement of liability for a defect and does not give rise to the entitlement under clause 6.13. The trader states this in the written outcome of the complaint.

6.15 Ordinary wear and tear corresponding to the manner and duration of use is not a defect, nor is damage which the trader proves was caused by improper handling, mechanical interference by the consumer or neglect of reasonable care. Jewellery care recommendations are available on our website.

6.16 Rights in respect of defects may also be exercised for goods bought in a sale or at a reduced price; the defect must not, however, relate to the reason for which the price was reduced.

6.17 No commercial guarantee beyond the statutory liability for defects is provided unless otherwise stated for the individual item.

6.18 Address for returning goods subject to a complaint: Vladimír Obuch, Podhorská 3, 902 01 Pezinok, Slovakia.

7. Alternative dispute resolution

7.1 If the consumer is dissatisfied with the way a complaint has been handled, they may first request redress from the trader.

7.2 If the trader responds negatively or fails to respond within 30 days of the request being sent, the consumer may submit a proposal for alternative dispute resolution under Act No. 391/2015 Coll.

7.3 The competent body is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Central Inspectorate, Department of International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21/A, p. p. 29, 827 99 Bratislava 27, Slovakia, e-mail: ars@soi.sk — or another authorised entity listed by the Ministry of Economy of the Slovak Republic. Consumers may also turn to a competent alternative dispute resolution body in their own country of residence.

7.4 The European Commission's Online Dispute Resolution platform was discontinued in July 2025 and is no longer available.

8. Data protection

8.1 Information on the processing of personal data under Regulation (EU) 2016/679 (GDPR) is available at https://lotsi.sk/pages/privacy-policy.

9. Final provisions

9.1 The contract is governed by Slovak law. This choice of law does not, however, deprive the consumer of the protection afforded by the mandatory provisions of the law of the country in which the consumer has their habitual residence (Article 6 of Regulation (EC) No 593/2008 — Rome I).

9.2 Matters not regulated by these Terms are governed by the applicable statutory provisions.

9.3 If any provision of these Terms is invalid, the validity of the remaining provisions is unaffected.

9.4 By ticking the box before submitting the order, the consumer declares that they have read, understood and agreed to these Terms.

9.5 These Terms and Conditions are valid and effective from 28.08.2026.